When you register a new account on we11-done.com, you can experience convenient shopping tailored to your personal taste by using functions such as saving Shopping Cart, creating Wishlist, checking order history, and saving and managing shipping addresses.

To create an account, click the Profile icon [ ] on the top right of the website. You can sign up for membership simply by entering your first name, last name, and email address.

If you click [Find Password] on the login page and enter the email address you registered at the time of signing up for membership, ID and password information will be sent to that email. Open the email, change the password as instructed, and log in again.

By logging into we11-done.com and clicking the Profile icon, you can check and edit the information registered at any time.
You can delete your account in the [Account Settings] menu on your profile page. However, once you delete your account, you cannot restore it.

After logging in to we11-done.com, click the Wishlist icon [ ] on the top right of the product detail page you are interested in to add the item to your Wishlist. If you disable the icon at the top of the product image again, the item will be removed from your Wishlist.

Orders made in the Republic of Korea can be delivered only to the Republic of Korea, and overseas delivery services are not provided.

When you complete ordering the item(s), it will take approximately 1 to 3 business days until the item(s) is shipped, and it will take approximately 3 to 7 business days after the item(s) is shipped to complete delivery. However, overseas orders may take more time depending on the local circumstances of the delivery country (including hold in customs clearance or delayed procedures and other carrier circumstances).

All online orders are processed through designated carriers (CJ Logistics for domestic delivery and DHL Express for overseas delivery).

WE11DONE values all orders from customers and strives to ensure the safe delivery of item(s) ordered by customers.

In the case of overseas delivery, only the person him/herself or a designated agent can receive the delivered item(s). Our default delivery option is DHL's “Direct Signature Service.” If you are concerned about theft or loss of the item(s) during the delivery process, or if you want more secure delivery, please be sure to select the service when ordering and requesting delivery. If you are not happy with our service, please contact our customer service team immediately. We will do our best to satisfy our customers.

Once the item(s) is shipped, we will provide you with the invoice number information for that shipment to the email address you entered when placing your order. You can check the status of your delivery by searching for the invoice number on the designated carrier website, or by logging into your account on the website (log in by non-member order inquiry for non-members). However, you can search for the invoice number from 7 p.m. of the day of sending the email.

In case of a change of mind, we accept exchanges within 7 days,
starting from the day your order was delivered.
To return the items or initiate a refund, log in to “My Account“ on the website.
Once logged in, navigate to the respective order and select the "Cancel Order" option for the items you intend to return.
Following the next step, you need to return the items within 7 days, adhering to the guidance provided by our customer service team.

In case of a change of mind, we accept returns within 7 days,
starting from the day your order was delivered.
Returns for change of mind will incur a $50 deduction from the refund amount to cover shipping fees.

Reasons for returns not being eligible:

•If the product value is compromised due to usage, washing, alterations, etc.
•If the return tag attached to the product is removed.
•If the included components of the product (main tag, packaging, dust bag, designer label, etc.) are damaged or missing.
•If hygiene stickers attached to swimwear, tights, lingerie, etc. are removed.
•Additionally, if a return request was not made through the website in advance, or if the return is sent beyond the return period, the item will be returned to the customer, and the shipping fee incurred will be charged.

Once the returned items are received and examined, the refund process for the corresponding order will proceed.
The refund will be issued in the currency and payment method used during the order.
The time required for the refund process may vary depending on the payment method.

With the technology and know-how we have acquired from the SS22 collection to Certilogo®, we are providing the opportunity to check the authenticity of the WE11DONE product brand. For more details, please refer to the [Authenticity Verification] page at the bottom of the website.

* We only verify the authenticity of products purchased in we11-done.com, and do not provide authenticity services for the products that are not purchased in we11-done.com over the phone or by email. Please contact the place of purchase directly.

WE11DONE IS ACTIVELY WORKING TO PROTECT INTELLECTUAL PROPERTY RIGHTS. To report a counterfeit product or a distributor/online website that sells counterfeit products, please contact our customer service team.

In order to protect our valuable brand value, WE11DONEhas the right not to sell its products to individuals involved in resale and transshipment activities.

Care labels are attached to all products of the WE11DONE brand. Please check the washing method and handling precautions on the care label carefully.

WE11DONE safely processes and stores customers' personal information in accordance with relevant laws and regulations. If you want to know more about WE11DONE's privacy policy, please refer to the [Privacy Policy] page at the bottom of the website.

If you have any inquiries or complaints or want damage relief related to personal information, please feel free to contact our customer service team (02-549-5375 or customercare@we11-done.com). We will respond and process without delay.