If you are not satisfied with your order, you may return items within 14 days. You have 7 days from delivered date to request a return authorization number then you have a further 7 days to return items.
• Item(s) must be returned within 14 days.
• Item(s) must not be worn, altered, damaged or washed.
• Item(s) must have all tags attached and be returned in original packaging.
• Item(s) must be returned with any designer packaging such as authentic cards, dust bags and designer’s original labels.
• Item(s) returned without the original tags or a damaged tag, may result in a delayed refund or may not qualify for a refund.
• All Shoes must be accompanied by the original shoe box and dust in its original condition.
• Swimwear should be tried on over underwear. Returns may not be accepted if the hygienic strip has been removed.
• Original shipping and handling charges are not refundable.
• Final Sale items may not be returned.
• Returns should be shipped using the service used for original delivery.
• Any returns do not comply with the above may be denied at the discretion of we11-done.COM
• Return Address: 5th Floor 25, Apgujeong-ro 72-gil, Gangnam-gu, Seoul, 06015 Republic of Korea (we11-done CO.)
After we received the returned merchandise, your refund will be issued back to the original method of payment. It takes time to get refunded and refund period is different depending on the type of card. Refunds are made in the same currency as the purchase; however, potential losses due to fluctuations in the exchange rate will not be refunded.